Centralized Data Analytics Platform
Challenge:
Insurance brokerage company has made several mergers and acquisitions and began to experience major
challenges with data warehousing and analytics. The company required to implement a plan to resolve post-merger
information systems integration process issues and achieve reduction of total cost of ownership. EA Group and IT
department aimed to improve their capability to handle increased number of compliance related business activities.
Solution:
Gartlight created robust and scalable analytics platform that enabled increased automation and
standardization of business processes and reporting. This platform enabled significant improvements in unified data
governance program across new and legacy systems. Total cost savings continue as more business units and processes
begin utilizing the new platform. Enterprise reporting based on business intelligence tools and frameworks enabled a
common reporting and analytics for all business units and their corresponding management teams and boards.
Key Wins:
- Successful implementation of scalable Enterprise Analytics Platform to enable common reporting to the board, management team and investors across all business units.
- Analytics platform enabled a foundation for increased merger and acquisition activities to provide true financial and business views across all units.
- Reduced cost of services development, maintenance and support across similar business units for all acquired businesses.
- Established enterprise data model and data architecture development to enable faster integration between core and acquired units.
Technologies and Standards Used:
JBoss, IBM WebSphere Message Broker, Active MQ, Service Mix, MIcroStrategy, Kettle Pentaho ETL
Guaranteed Delivery:
Our promise is simple. We provide Guaranteed Delivery. On-time and on-budget every time. We know
this is a bold statement. It's a testament to our proven track-record working with world-class companies. We've
never let a client down or under-delivered on a promise. Our unique delivery model means you can count on us. All
the time and every time. We're so confident that we offer Guaranteed Delivery or your money back. Ask us about it.
We'll be glad to tell you more.
Credit Risk Management Platform
Challenge:
Major financial services corporation was facing increased regulatory and internal policy controls,
growing trading and hedging systems complexities while attempting to maintain aging in-house legacy systems with
segmented and limited products and policy coverage. Existing platform could no longer support new business
requirements for better data management capabilities, reporting and analytics functionalities. The maintenance cost
of legacy applications was too high and was not available 24/7/365.
Solution:
Gartlight assisted with successful implementation of SOA-based Credit Risk Management Platform. Its high
performance and increased scalability allowed the client to achieve enterprise-wide system efficiency improvements.
Gartlight has worked with key stakeholders to define an application portfolio of risk management services and sunset
legacy stored procedures, C program modules and other legacy applications.
Key Wins:
- Ability to comply with regulations with much improved time-to-market.
- Ability to decouple business rules from compliance rules by externalizing rule management.
- Improved Credit Risk monitoring and business reporting.
- Introduced extensible event-driven architecture to support both business and technology events.
- Achieved global Scalability and 24/7/365 availability via Enterprise Service Bus.
- Advanced security support for hierarchical role based paradigms and data level security.
Technologies and Standards Used:
Spring Core, Spring Batch, GemFire, Maven, Tibco BusinessWorks, ServiceMix, WebLogic(Oracle)
Application Server, Tibco EMS, Java, JMS.
Business Class IdM
Challenge:
Tier 1 telecom provider was looking for a complete overhaul of an existing IdM platform in order to
bring the benefits of centralized identity management system to its business class subscribers.
Solution:
Gartlight provided a solution that empowered business class subscribers with easy, secure and
privacy-respecting access to their content. Business Class Identity Management platform enabled a simple, automated,
24/7 way to resolve all subscriber’s needs around credentials, such as automated password reset, retrieval and
finding user names.
Key Wins:
- Enhanced user experience
- Reduced amount of calls to the Help Desk
- Improved ID management, reduced risk of internal and external attacks
- Increased regulatory compliance
Team size - 6
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA,
.NET
User Authentication Reporting
Challenge:
Major telecom provider faced challenges of processing and analyzing of multimillion daily authentication requests from its growing subscriber base. The company urgently needed a unified reporting platform that would allow to generate a comprehensive view of subscriber’s product usage.
Solution:
Gartlight developed enterprise-wide reporting and data analysis platform with cutting edge ETL process that aggregates user access information from disparate data points. This platform enables real-time data analysis and corporate performance management capabilities including various dashboards and data filters.
Key Wins:
- Improved collection of product usage information
- Increased efficiency in report generation
- Easy-to-use reports and dashboards
- Simplified decision making based on real-time data
Team size - 7
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET, Kettle Pentaho ETL
Surveillance Platform
Challenge:
Credit rating agency sought a solution that would allow surveillance business units to enhance and automate smart monitoring, workflow and reporting.
Solution:
Gartlight has implemented turnkey surveillance platforms for two business units to track and trace any rating actions. These platforms were developed as a framework to build additional business units via customizable extension points. Platform provides advanced on-demand reporting and unified look and feel.
Key Wins:
- Above 30% UI code reusability across both platforms.
- Introduced new architectural approach by implementing Shared Business Components Library.
- On-demand reporting and automated deployment
- Easily accessible surveillance data, automated surveillance and rating review tracking.
- 0 defects reported from QA.
Team Size - 6
Technologies and Standards Used:
Blaze DS, AMF3, JMS, Solr, Adobe Flex, Sybase, WebSphere Application Server.
Smart Forms Framework
Challenge:
Credit rating agency was required by The Dodd-Frank Wall Street Reform and Consumer Protection Act to provide disclosures for all rating actions including Disclosure of performance statistics, application and disclosure of credit rating methodologies, disclosure about third party due diligence and other disclosure requirements.
Solution:
Gartlight delivered a disclosure compliance platform allowing dynamic generation of disclosure forms for corporate, public and structured finance. Our platform allows plug-in-play integration for all lines of business via customizable extension points.
Key Wins:
- Delivered on time to comply with new legislation requirements and timelines.
- Thousands of disclosure forms are automatically generated on monthly basis eliminating need for manual intervention.
- Introduced new architectural approach by implementing Shared Business Components Library and saving between 35-70% for each additional line of business.
- Automated creation and publishing of disclosure forms for public consumption.
Technologies and Standards Used:
Java, C#, JMS, Blaze DS, AMF3, Adobe Flex, Sybase, JBoss Application Server
Online Video Player Abuse Reporting
Challenge:
Premium TV company was developing online application for its users to view video content. The challenge was to provide a video abuse detection platform based on a complex concurrent sessions algorithm.
Solution:
Gartlight developed a near real-time Abuse Reporting Platform by correlating the available video log data and user authentication information; designed and implemented a complex algorithm to detect concurrent video sessions that constitute abuse patterns, as well as a customizable, searchable UI reporting tool utilizing Adobe Flex.
Key Wins:
- Implemented sophisticated real-time match algorithm for complex event correlation across various system of records.
- Improved integration between the end product (video viewing site) and the customer service tool (internal abuse management site).
- Provided an extensible Business Intelligence reporting framework that supports customized algorithms to collect, process and display various statistics as requested by clients.
Team size - 7
Technologies and Standards Used:
Oracle, Open Source BI Software (Pentaho Kettle ETL), Adobe Flex open source SDK, Adobe PDF.
Home Security Product Line Integration
Challenge:
Largest broadband operator decided to integrate with one of the nation’s biggest home security and management providers in order to offer new Home Security and Automation product line to its subscribers.
Solution:
Gartlight designed and implemented integration solution utilizing Security Assertion Markup Language (SAML) as standardized federation protocol between two business partners. This solution established trusted communication layer allowing effective and protected subscriber operation within secured boundaries.
Key Wins:
- Increased security through better trust enforcement by employing standard-based solution.
- Streamlined end-user experience through Single Sign-On automation capability.
- SAML component is certified to pass penetration and validation tests.
Team size - 9
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET
Upstream Architecture(TM) and BRE
Challenge:
Health insurer sought to reduce enrollment costs through their IT infrastructure. The initial plan was a complete overhaul of the existing client enrollment process to permit customer self-service via the web, and the reduction of manual enrollment for large accounts.
Solution:
Gartlight implemented the Upstream Architecture(TM) system and Business Rules Engine technology to automate the enrollment process while maintaining existing technology infrastructure. Total cost savings continue as more processes migrate to our infrastructure
Key Wins:
- Ongoing ROI for enrollment and claims services reached $22.5 million
- Improved customer satisfaction as measured by client’s internal programs and reduced cost of services.
- Successfully installed the Enterprise Service Bus Platform for growth with Gartlight’s Upstream Architecture(TM).
Team size - 25
Technologies and Standards Used:
IBM WebSphere MQ, WebSphere Message Broker, Blaze BRE, Spring, REST, Web Services
Home Phone and Mobile Service Access
Challenge:
Major telecommunication and cable provider desired to offer its subscribers access to reliable home and mobile service product lines. Variety of new “soft-phone” applications required integration with existing enterprise identity and access control system
Solution:
The telecom provider employed Gartlight to help it implement required support for proper authentication and entitlement solution for its subscribers. Gartlight developed efficient and reliable solution that allowed native integration with current enterprise identity and access management system.
Key Wins:
- Subscriber may enjoy proper class of services based on granted access rights.
- Increased access control utilizing fine-grained policies
- Improved business alignment.
Team size - 8
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET
2010, 2012, 2014, 2016 Olympics
Challenge:
TV Network was facing a challenge to enable all authenticated users to view any 2010 Winter Olympics sports events online. Media giant was confronted with increased traffic spikes and possible identity theft to view its premium content.
Solution:
Gartlight has implemented short-term high availability strategy with possible traffic redirects to a less utilized data centers. Gartlight introduced a lightweight user fingerprinting algorithm to block unauthorized viewers with shared credentials
Key Wins:
- Platform has allowed 30 Million peak users per hour with zero downtime during 2 weeks period.
- Platform was able to sustain three major DoS attacks with 100% uptime to online users. Platform was engineered and deployed within 6 weeks.
- Gartlight is lined up for 2010 - 2016 Summer and Winter Olympics.
Team size - 9
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET, PHP
Enterprise Dashboard Platform
Challenge:
Investment bank was facing a challenge of processing and matching buy/sell transactions within a very small time window and presenting a tremendous amount data for customer support processing in a user-friendly context.
Solution:
Gartlight delivered a grid-computing platform that allowed for parallel processing of information from various data sources including reporting and business intelligence applications, internal and external web services, content management systems, and other sources of unstructured content
Key Wins:
- Increased by 30% time-to-market business applications delivery using browser-based mashup container.
- Introduced extensible event-driven architecture to support both business and technology events.
- Achieved global Scalability and 24/7/365 availability via Enterprise Service Bus.
- Advanced security support for hierarchical role based paradigms and data level security.
Team size - 30
Technologies and Standards Used:
Oracle, Oracle Coherence, Oracle RAC, Tibco BusinessWorks, ServiceMix, WebLogic(Oracle) Application Server, Tibco EMS, Microsoft IIS Server, C#.NET, ASP.NET
Subscriber Identity Graph
Challenge:
Leading cable provider required a quick and accurate single view of the subscriber data across different products and services. The company was looking to optimize the impact of its marketing campaigns, improve and streamline new product offerings to existing and potential subscribers.
Solution:
Gartlight leveraged OAuth 2.0 and Open Data Protocol to enable cable provider and its approved business partners to securely access consolidated user account information. This solution enhanced collaboration across lines of business and will allow accelerated growth in a dynamic market place.
Key Wins:
- Lower costs associated with accessing of the subscriber data
- Increased marketing effectiveness by targeted upsell capabilities
- Improved customer service experience and reduced overhead
- Accelerated product lunch cycles, improved delivery quality
Team size - 8
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET, OAuth 2.0, Open Data Protocol
Service Provider Integration Framework
Challenge:
Largest cable provider has to integrate with numerous
programmer partners to enable its subscribers to access the partners’ online content. The main challenge is to ensure seamless on-boarding process for every partner regardless of their technology stack.
Solution:
Gartlight created a tailored SPIF solution for on-boarding content providers, allowing seamless integration with SAML infrastructure to support any online viewing (TV) event. Gartlight overcame variety of challenges under aggressive timelines to ensure transparent integration for Discovery, CBS, TBS, TNT and Showtime.
Key Wins:
- Subscriber may view only content that the TVE partner and cable provider have granted access rights.
- Custom solution for each partner within 1-3 weeks.
- SAML component is certified to pass penetration and validation tests.
Product:
Service Provider Integration Framework 1.0
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET, PHP
Telecom Study
Challenge:
Largest cable provider has to create a platform in order to integrate with numerous programmer partners to enable its subscribers to access the partners’ online content. The main challenge is to ensure seamless and secure on-boarding process for every partner regardless of their technology stack
Solution:
Gartlight created a tailored TV Everywhere (TVE) platform for on-boarding content providers, allowing seamless integration in order to support any online viewing (TV) event. Gartlight overcame variety of challenges under aggressive timelines to ensure transparent integration for NBC, HBO, Discovery, CBS, TBS, TNT, Showtime and many more. Currently TV Everywhere model is biggest paid subscriber model in the world. Currently, TVE is the third viewership model: YouTube, Hulu (free), TVE. The biggest TV programming event for the TVE platform is a two week viewership of sports olympics in 2010, 2012 and scheduled for 2014.
Key Wins:
- Subscriber can view any TV show or event on any device inside our outside of their household.
- Subscriber may view only content that the TVE partner and cable provider have granted access rights.
- TVE is biggest paid viewership platform in the world.
- Gartlight has created a custom solution for each partner to onboard to TVE platform within 1-3 weeks.
- SAML component is certified to pass penetration and validation tests by security consortium.
Technologies and Standards Used:
Java, .NET, Pentaho Kettle ETL, Adobe Flex, SAML, XACML
TV EVERYWHERE (TVE) Integration
Challenge:
Largest cable provider has to integrate with numerous programmer partners to enable its subscribers to access the partners’ online content. The main challenge is to ensure seamless on-boarding process for every partner regardless of their technology stack.
Solution:
Gartlight created a tailored TVE solution for on-boarding content providers, allowing seamless integration with SAML infrastructure to support any online viewing (TV) event. Gartlight overcame variety of challenges under aggressive timelines to ensure transparent integration for Discovery, CBS, TBS, TNT and Showtime.
Key Wins:
- Subscriber may view only content that the TVE partner and cable provider have granted access rights.
- Custom solution for each partner within 1-3 weeks.
- SAML component is certified to pass penetration and validation tests.
Team size - 32
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET, PHP.
Universal ID For All
Challenge:
A top telecommunications provider decided to promote and expand its online content to the entire subscriber base. In order to continue to deliver compelling internet experience the company needed to provide consistent integration process with a variety of identity providers.
Solution:
By implementing Gartlight’s solution, the telecommunications provider IT department enriched existing user provisioning application with ability to support subscribers without High-Speed Internet Service. New and streamlined alternative authentication flow allows subscribers to use 3rd party credentials (GMail, Yahoo, etc.).
Key Wins:
- Extended centralized provisioning capabilities
- Optimized user experience
- Seamless and secure integration with variety of authentication providers
- Reduced cost of user provisioning and ownership
Team size - 5
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET
Enterprise Business Entity Model
Challenge:
Major US bank sought a larger return on its substantial legacy investment by reusing slices of business functionality. The company also needed to implement a plan to retire legacy applications and eliminate maintenance costs of its extensive point-to-point integration links.
Solution:
Gartlight created an application portfolio to determine any overlapping business functionality existing within the enterprise. An Enterprise Business Entity Model was created to serve as a roadmap for reusable data and functionality, as well as to be a communication tool between the business partners and technology. The high-level architecture included Basic Data and Process Services supported by the Enterprise Service Bus.
Key Wins:
- 2007 Innovation Award winning SOA implementation in the US.
- $75 million per year in cost savings from retiring of legacy applications.
Team size - 15
Technologies and Standards Used:
MULE as ESB, JBoss, JBoss Rules, JBPM
Wi-Fi Service Access Management
Challenge:
Tier 1 cable operator decided to begin offering wireless services to its subscribers with appropriate class of subscription at no additional cost. Wireless service had to be available to authorized users at various access locations across Northeastern United States.
Solution:
Gartlight implemented robust front and back channel authentication platform that allowed cable operator’s subscribers automatically login at Wi-Fi access points. The solution enabled access to the internet in a uniform, universal and streamlined fashion. Detailed access statistics and management reports are easily available.
Key Wins:
- Increased customer satisfaction
- Automated access to Wi-Fi access locations
- Improved access control and analytics
- New business line offering
Team size - 10
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET
New Video Delivery Authentication
Challenge:
National cable service provider saw the need to provide its subscribers with a convenient way to enter their credentials using a limited input devices (such as remote control).
Solution:
Gartlight implemented a secure alternative authentication flow that enhanced both the security and convenience of the authentication process. Improved workflow by utilizing Personal Identification Number (PIN) instead of complex and cumbersome authentication method.
Key Wins:
- Increased customer convenience and satisfaction
- Introduced alternative form of credentials
- Streamlined authentication process
- Provided an accurate and consistent authentication experience to the subscriber
Team size - 6
Technologies and Standards Used:
Security Assertion Markup Language (SAML), eXtensible Access Control Markup Language (XACML), JAVA, .NET
